Shipping policy

SHIPPING POLICY

Last Updated: August 14, 2026

Thank you for shopping with OnePull LLC / OnePull TCG. We take care when packaging trading cards, graded cards, sealed products, and collectibles and aim to get every order to you safely and efficiently.

ORDER PROCESSING

Orders are processed and shipped as promptly as reasonably possible.

Processing and delivery estimates shown at checkout or on product listings are estimates unless specifically stated otherwise.

Processing times may be affected by weekends, holidays, high order volume, product releases, preorder releases, carrier delays, or other circumstances outside our reasonable control.

SHIPPING RATES

Available shipping methods and rates are displayed at checkout and may be based on:

- Delivery address

- Package weight

- Package size

- Order value

- Shipping carrier

- Shipping service

- Insurance or signature requirements

TRADING CARD SHIPPING

Raw and graded trading cards are packaged with appropriate protective materials based on the type and value of the card.

Packaging may include:

- Penny sleeves

- Top loaders

- Semi-rigid holders

- Team bags

- Cardboard protection

- Bubble mailers

- Boxes

- Additional protective materials

Packaging methods may vary depending on the order.

SEALED PRODUCTS

Booster boxes, booster packs, collection boxes, cases, and other sealed trading card products are packaged to provide reasonable protection during shipment.

Manufacturer packaging may occasionally contain minor factory imperfections, including small dents, scratches, loose shrink wrap, creases, or other cosmetic imperfections.

Minor packaging imperfections that do not materially affect the sealed condition of the product are not automatically considered shipping damage.

HIGH-VALUE ORDERS

Higher-value orders may require additional shipping protection.

At our discretion, certain orders may include:

- Tracking

- Shipping insurance

- Signature confirmation

- Additional identity or payment verification

- Additional protective packaging

These precautions are intended to protect both the customer and OnePull LLC.

TRACKING

When tracking is available, tracking information will be provided after the order has been fulfilled.

Tracking information may take time to update after the carrier receives the shipment.

Estimated delivery dates provided by carriers are generally estimates and may change.

CARRIER DELAYS

Delivery may be affected by circumstances outside our reasonable control, including:

- Weather

- Transportation delays

- Carrier disruptions

- Holidays

- Natural disasters

- Customs processing

- High shipping volume

- Incorrect carrier routing

If an order is significantly delayed, please contact us so we can assist with reviewing the tracking information and, where appropriate, opening a carrier investigation.

LOST PACKAGES

If tracking indicates that a shipment may be lost in transit, please contact OnePull LLC as soon as reasonably possible.

We may work with the applicable shipping carrier to locate the shipment or submit a missing package or insurance claim.

Customers may be required to cooperate with the carrier investigation.

Any refund, replacement, or other resolution will depend on the circumstances of the shipment and applicable law.

PACKAGES MARKED DELIVERED

If tracking shows that your order was delivered but you cannot locate it:

1. Check around the delivery location.

2. Check with household members, neighbors, front desk personnel, mailrooms, or property management.

3. Contact the shipping carrier.

4. Contact OnePull LLC if the package still cannot be located.

We will reasonably assist with carrier investigations when appropriate.

DAMAGED SHIPMENTS

If your order arrives damaged, please contact us as soon as reasonably possible.

Please keep all shipping materials until the issue has been reviewed.

We may request photographs showing:

- The exterior packaging

- Shipping label

- Packing materials

- Product damage

- Any visible damage to the shipment

This information may be required for carrier or insurance claims.

INCORRECT OR MISSING ITEMS

If you receive the wrong product or an item is missing from your order, please contact us promptly with your order number.

We may request photographs of the package and items received so we can investigate and correct the issue.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please verify your:

- Name

- Street address

- Apartment or unit number

- City

- State

- ZIP or postal code

before submitting your order.

If you notice an address error before your order ships, contact us immediately.

We cannot guarantee that an address can be changed once an order has entered fulfillment or has been transferred to the shipping carrier.

If a shipment is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order is resent.

RETURNED-TO-SENDER PACKAGES

Packages may be returned to us because of:

- Incorrect addresses

- Incomplete addresses

- Refused delivery

- Unclaimed packages

- Failed delivery attempts

- Carrier-related issues

Once the returned shipment is received and reviewed, we will contact the customer regarding available options.

Additional shipping costs may apply if reshipping is requested due to incorrect information provided by the customer.

ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel an order, contact us as soon as possible.

Once an order has been processed, packed, or transferred to a shipping carrier, we may not be able to modify or cancel it.

Cancellation and refund eligibility is also subject to our Refund Policy.

PREORDERS

Products identified as preorders will generally ship after the product becomes available to OnePull LLC.

Manufacturer and distributor release dates, allocations, production schedules, and delivery dates may change.

Preorder release dates are estimates unless specifically stated otherwise.

If a preorder is delayed, reduced, or canceled by a manufacturer or distributor, we will communicate available options as appropriate.

ORDERS CONTAINING PREORDER AND IN-STOCK PRODUCTS

If an order contains both preorder and in-stock products, the order may be held until all products are available depending on the shipping options selected at checkout.

If separate shipping is requested, additional shipping charges may apply.

INTERNATIONAL SHIPPING

When international shipping is available, customers are responsible for reviewing shipping charges before completing checkout.

International orders may be subject to:

- Customs inspections

- Import taxes

- Duties

- Brokerage fees

- Local taxes

- Additional customs charges

Unless these amounts are specifically collected at checkout, the recipient may be responsible for paying them.

International customs processing may also cause additional delivery delays.

CUSTOMS INFORMATION

Customers purchasing internationally must provide accurate shipping and customs information.

OnePull LLC will not intentionally falsify customs declarations, product descriptions, or shipment values.

MARKET VALUE CHANGES DURING SHIPPING

Trading cards and collectibles can increase or decrease in market value while an order is being processed or transported.

A change in market value during shipping does not, by itself, change the agreed purchase price or create a right to a price adjustment or refund.

REPRINTS, RESTOCKS, AND ADDITIONAL PRODUCTION

Trading card manufacturers may announce reprints, restocks, additional production, or additional product waves while an order is being processed or shipped.

These manufacturer decisions may affect secondary-market value but do not, by themselves, alter an existing completed purchase.

SHIPPING INSURANCE

Certain shipments may include shipping insurance or additional protection depending on the carrier, shipping service, product, or order value.

Customers must reasonably cooperate with documentation requests relating to insurance or carrier claims.

DELIVERY ESTIMATES

Carrier transit times and estimated delivery dates are not guaranteed unless the specific shipping service expressly provides a guarantee.

Customers purchasing products for a birthday, holiday, tournament, card show, event, or other deadline should order sufficiently in advance.

CONTACT US

If you have questions regarding shipping or an existing order, please contact OnePull LLC / OnePull TCG through the contact information provided on our website and include your order number when possible.

OnePull LLC reserves the right to update this Shipping Policy as our shipping services, fulfillment processes, carriers, or legal requirements change.

 

INTERNATIONAL SHIPPING

OnePull LLC may ship orders internationally where shipping service is available.

International customers are responsible for reviewing all shipping charges and delivery information before completing checkout.

International shipments may be subject to:

- Customs inspections

- Import duties

- Import taxes

- VAT or similar taxes

- Brokerage fees

- Customs processing fees

- Local handling charges

- Other government or carrier fees

If duties, taxes, or import charges are collected at checkout, they will be shown as part of the order.

If these charges are not collected at checkout, the customer or recipient may be responsible for paying them before or upon delivery.

Customs requirements and charges vary by country, and OnePull LLC does not control amounts imposed by foreign governments, customs authorities, or shipping carriers.

International shipments may take longer than domestic shipments because of customs processing, inspections, transportation delays, local carrier handoffs, or other cross-border requirements.

Customers are responsible for providing a complete and accurate international shipping address and any information reasonably required for customs clearance.

OnePull LLC will accurately declare merchandise and will not intentionally falsify product descriptions, shipment values, customs forms, or other customs information.

If an international shipment is refused, abandoned, unclaimed, rejected by customs, or returned because required duties, taxes, or fees were not paid, any refund will be handled according to our Refund Policy and applicable law. Shipping charges, return shipping costs, customs fees, duties, taxes, or other nonrecoverable costs may be deducted from any refund where legally permitted.

Certain products or destinations may be unavailable for international shipping because of carrier restrictions, customs rules, manufacturer restrictions, insurance limitations, or applicable law.